Before purchasing
Review the selected plan, currency, billing period, limits and any renewal terms in your workspace and at checkout. Research coverage and third-party availability vary; a paid plan does not guarantee a particular lead, reply or sales result.
Canceling a subscription
Use the billing portal available for your subscription, or email support@qrolia.com from the account associated with the purchase. State the workspace and subscription you want to cancel. Cancellation normally stops future renewals; your access end date is determined by the subscription terms displayed at purchase.
Requesting a refund
Email support@qrolia.com with your account email, workspace, receipt reference, purchase date and reason. Do not send full payment-card details. Requests are reviewed based on the purchase terms, service usage, billing errors and applicable law. A request does not guarantee a refund; mandatory refund rights always remain available.
Billing errors and credits
Tell us promptly about duplicate or incorrect charges so we can investigate with the payment provider. Used research credits represent a consumed service and are not automatically refunded because a result is unsuitable. Verified billing or service errors are reviewed individually. Unused credits are not redeemable for cash unless required by law or expressly stated in your purchase terms.
Processing and disputes
Approved refunds are normally returned through the original payment provider. The provider or bank determines the processing time. If you disagree with a billing outcome, reply to support with your receipt and relevant facts so the issue can be reviewed.